sdhall1821's profile

New Poster

 • 

1 Message

Thu, Oct 8, 2020 7:00 PM

cannot login to pay or view my bill or get any account info

Everytime I try to login to view my account, pay my bill or view my bill from my phone or desktop computer I get the same error message "Sorry this isn't working right now.  Please reload page and try again".  This has been going on for months.  Please help!

Responses

ComcastJonathan

Official Employee

 • 

839 Messages

7 m ago

Hi @sdhall1821 

 

Welcome to the forums. Have you tried troubleshooting through the steps listed here:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881

 

If you have (please read the above link steps carefully as they solve at least 90% of most issues) and it still doesn't work, private message me. You can click on my name and click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

4 m ago

I am having the same issue fo rmonths now. Any solution?

Official Employee

 • 

839 Messages

4 m ago

Hi @msmconstruction 

 

Have you tried troubleshooting through the steps listed here:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 

If you have (please read the above link steps carefully as they solve at least 90% of most issues) and it still doesn't work, private message me. You can click on my name and click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here