2 Messages

Monday, August 7th, 2023

Closed

Cannot log into my account

I moved a couple of days ago and ever since I put the move into my xfinity profile, I cannot log into my account anymore. 

I think xfinity has a problem with the two addresses on my account. I tried remedying it by going to this set-up https://customer.xfinity.com/#/settings/account/linked-accounts but the site doesn't load. 

I cannot log into xfinity wifi it says "Your xfinity internet service is not active". When I try to log into the account it just leads me back to the homepage without logging me in. I cannot access my billing of anything. When I try to log into the app it let's me pick the address and then says "Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service."

My home internet works though and I am being billed. 

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