Visitor
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3 Messages
Cannot Log In On Mobile
Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and reinstall of the app. The problem refuses to be fixed, and so I'm unable to get any of my notifications as a result.
XfinityDemetrise
Official Employee
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23 Messages
2 hours ago
Hi there @user_41xmxj Thank you so much for reaching out on our Xfinity Community Forum about issues with logging in to Xfinity. We are happy to help! Have you confirmed that you are using the correct Xfinity ID and password, which should match your Xfinity Internet credentials? Please let me know if this link is helpful.
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