Cannot Log In On Mobile

Correct ID and password. I'm able to log in on desktop, but that doesn't help me get access on my phone.

Ok, let's try a few more troubleshooting steps to see if we can resolve the issue.  Have you tried any of the steps listed below? 

• Network Check: Turn off your VPN and switch from Wi-Fi to cellular data (or vice versa) to see if it is a network block.
• Update Software: Ensure your mobile phone's operating system is fully updated.
  
  
• Ensure time and date settings are correct on mobile device. 

@XfinityDemetrise​ I was already on the 5G mobile network instead of Wi-Fi. I'm attempting to handle things while away from home, and my phone is brand-new.

Got it!  I may need to take a further look at your account.  Please follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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