Cannot delete mobile number from secondary account--lost 2FA from main account

@XfinityNico​ Hi 

Cannot do as I would need another mobile number.  Don't have another mobile number to substitute.  That's why I need to delete it, not change it as there is nothing to change it to.  I do have another mobile number on another of my accounts but same issue as unless I can delete it I will continue to get a message that the number is in use by another account.  If I delete an account, will the mobile number that was assigned to it be immediately available for use on my main account.  I want to have the 2FA restored on the main account but cannot add back the number that is on another of my accounts.  I need to delete the mobile number that is in use so I can assign it to the other  account. Thanks for any help on this.

@XfinityNico​ 

I do  use for some mail but can work around it.  Is there no way to DELETE the mobile number associated with the  account.  Surely there must be a way to do so as surely some people abandon cell phone numbers.  How do I delete?  Can't it somehow be deleted?  

If deleting the account is the only way to get rid of the mobile number be associated with the secondary it so I can use it on my main account, will that number be immediately available on deletion so I can use it on my main account which is where it was?  And, if I delete the user account, can it be immediately re-created.  I have no more mobile numbers to use and need to get back my two factor authentication on my main account.  Thanks.

Thanks.

Let's see what alternative options we have for getting this number updated. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

Hi

I've done that. Clicking on that brings up the generic support message screen. I thought perhaps it went directly to you.  So, I presume you want me to get loop in the with messaging support again, with a new person which has been quite frankly a waste of time.  The agents don't seem to understand the issue, don't know what to do and simply tell me to call the 888 number.  I don't have it in me to get into that rabbit hole as I've spent hours on this.  Comcast needs to fix the faulty coding, as a user should be able to easily delete a mobile number from an account and not have it be "sticky'" and forever associated with the account.  A customer should not be forced to purchase another cell phone so that there is a number to plug in.  Once a phone number is entered, there does not appear to be any way to delete it and only use email.  Perhaps you could inquire of your support colleagues as to the method to remove a mobile number from an account---not change it as that presumes you have another number to use.  But to that point I have seen forum posts from people saying that the number get forever linked to the account even if closed.  Might just close the accounts causing the problems Too much of a hassle.  If I close them, (1) how long before I can re-establish one with the same username; (2) is the phone number associated with an account that is deleted dropped and immediately available to use on another account?

Thanks for any assistance re the above.

Chuck

If you message our Xfinity Support handle it will come to me to assist with this two-factor authentication account concern. Ideally, we'd like to try to update it for you before trying to delete the secondary account. 

Was there any resolution to this?  I have the exact same issue.  Really poor web site functionality.  I have my mobile number seemingly permanently associated with a secondary account and 2FA isn't even enabled for that secondary account.  I can't enable 2FA for my primary because my mobile phone number is "already in use by another Xfinity account".   Which is me.  How dumb is that?