Visitor
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1 Message
Cannot Buy Xfinity Plan Without Identity Verification Failing
Hello,
I just moved into a new apartment and I am trying to get Xfinity internet for the first time. It has been a frustrating process because I am told that my identity can't be verified. I have provided my birth date and it is rejected over and over. It seems impossible to get a live person and I essentially can't get a plan with Xfinity as it stands. Thank you.
XfinityLinda
Official Employee
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2.6K Messages
1 hour ago
Thanks for meeting us here in our community about new service, @user_hhdoa7. I'm sorry about the trouble thus far, but you've reached the right place for assistance. We'll need to take a look at the location, and your information to see what the problem is. Please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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