Cannot begin new service with Xfinity (as an ex-customer)
I ended my internet service with xfinity three months ago after moving out of an apartment (I'm a student), and I'm moving into a new apartment soon. When I try to shop for new service from my old account (or really, do anything with my old account), I am greeted with the message "Looks like you can't make changes to this plan. Contact the account owner for details." I am the account owner.
I have also tried making a new account, but because my old information is still in the system, I receive the message "This information doesn't match our records. Try again or contact us and one of our agents will be happy to help you" whenever inputting my phone number or social.
How can I start a new internet service with xfinity? At this point, I cannot use xfinity due to this issue.