2 Messages
Cannot access my Xfinity account or billing information
I tried to reset my password and am receiving an error message. We also had our bill increase in cost without us changing anything . We need to understand why our bill increased
2 Messages
I tried to reset my password and am receiving an error message. We also had our bill increase in cost without us changing anything . We need to understand why our bill increased
CCJodie
Problem Solver
•
1.3K Messages
11 months ago
@user_yuvhbz Hello, we can help with both of those concerns. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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CCJodie
Problem Solver
•
1.3K Messages
11 months ago
@user_yuvhbz Since you're replying to us through an account, you should be signed in already, so you can ignore that first step.
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