Visitor
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3 Messages
Cannot access My Account on Xfinity Website (A communication error has occured.)
Hi, I have been trying to log into the Xfinity website and check my account info. But every time when I clicked "View My Bill" or "Account Setting", the website redirects me to the log in page. I will then type my password and try logging in again, but then the system will tell me a communication error has occurred, and redirect me back to the log in page. It is like an endless loop, and I was unable to perform any function using the website. Can you please help fix my problem asap because I need to schedule a move very soon. Thank you very much!
XfinityMarcos
Official Employee
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1.9K Messages
3 years ago
Hello, @user_817810, I'm sorry this website issue has stopped you from setting up a transfer order. I love that Xfinity gives everyone so much freedom with self-service options, so I get it. I always like to take advantage of things like that and do it on my own to save time. I can definitely help you with both of your concerns. Are you having this issue with any other devices or browsers? Can you confirm if you get the same login issues using the My Account app?
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