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user_ceq7o8
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3 Messages

Saturday, January 24th, 2026 4:11 PM

Cannot access mobile service after move

I recently moved and created a new account for my new address. However, I’m unable to find my mobile account because it states that I don’t have any Xfinity service. I spoke to someone over the phone, and they informed me that I don’t have service through them. When I called, it showed AT&T service. They’re unable to resolve the issue and suggest starting a new service and getting a new number, which I’d rather not do. Can anyone help me figure out how to resolve this issue?

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2 hours ago

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XfinityOrlandoM

Official Employee

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2.9K Messages

3 hours ago

@user_ceq7o8

Thanks for reaching out to us, when you moved your residential services did you reach out to the Xfinity mobile team and transfer your mobile service to your new address?

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user_ceq7o8

Visitor

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3 Messages

Yes, they mentioned that the transfer is done. However, I didn’t realize until today that it wasn’t actually transferred. When I called them, they informed me that they don’t see Xfinity mobile service on either account, the old or the new. 

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2 hours ago

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user_ceq7o8

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I’ve just been informed that they’ve finally found the account and have transferred it to the new one. Thanks for replying to my thread! 

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2 hours ago

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XfinityRichard

Official Employee

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2.8K Messages

Awesome, @user_ceq7o8 I'm happy to hear that our Mobile team was able to get you taken care of. Are there any other service or account concerns I can assist you with today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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