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user_e9f647
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15 Messages

Friday, September 15th, 2023 5:02 PM

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Cannot Access Billing Pages

I am not sure what the issue is with Xfinity's site but it is a mess.  It takes me 6 or 7 times of reloading the page just to get to the main login page.  Once I am in, I click to go to billing and I get 3 dots in the middle of a black screen, and then it just keeps going back to having to log in again!  Over and over.  I am a network engineer and I know what I am doing.  I am on a wired connection and all other sites are fine.  I have cleared the cookies, cache, and tried Firefox, Chrome, and Edge, and incognito/private browser windows as well.  Nothing works.  Tried to reset my DNS, released the IP, and so on.  It just will not work.  Why?  Why is a company like xfinity, an internet provider and a HUGE company, unable to just have the basics work??  We pay far too much for cable and it seems that xfinity does not want us getting in to look at/change our billing.  I need to get into this area, please tell me why I cannot.

Question

 • 

Updated 

2 years ago

83

1

user_e9f647

15 Messages

2 years ago

Also, I have tried different devices including 2 phones and 2 laptops and a desktop.  Same thing on every one.

6

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

@user_e9f647 Thanks for creating a post on our Community Forums and for bringing this issue with our website to our attention. Our team can help troubleshoot further and report this to our backend teams as well. To gather some more information, would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e9f647

15 Messages

Did that.  Also, I have seen this as an issue multiple times on these forums with no finalized solution.  So it is affecting many people.

2 years ago

0

user_e9f647

15 Messages

Noone is replying there at all, so what was the point of that??

2 years ago

0

user_e9f647

15 Messages

Yeah, so apparently this was pointless.  People not replying, apparently think we have time to sit here for no reason because your site is horrible, and you do not want us reviewing or changing anything because you know you overcharge your customers. 

2 years ago

0

user_e9f647

15 Messages

Someone FINALLY started talking but could not resolve this.  They seem mystified, and are having to send it to your higher tier tech people.  Apparently xfinity cannot get their own sites working correctly.

2 years ago

0

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