Cannot access account

@XfinityMorgan​ Hi. I am moving to the address soon and I purchased an internet plan in advance. When I look up the address I am moving to, it says “we don’t recognize that address”

@XfinityMorgan​ I signed up yesterday online. I purchased a plan on xfinity’s internet website. I put in my billing information and selected automatic payments. A $1 charge was made to my bank account, so I think the purchase went through. And then I proceeded to create a new xfinity account. I was asked to verify my email address and did. But after that, I couldn’t access my account. It just says I’m logged in.

Got it! That helps a lot. Do you mind following the prompts here: https://comca.st/3awTij5 to see if it lets you create a new Xfinity ID?

I put in my information and it says that it doesn’t match your records. But why am I able to log into my account with that information then?

Exactly. Clearly something isn't quite adding up. Just to confirm it doesn't seem to allow you to create a new user ID through the link I provided, correct?

That’s correct. I am not able to create an ID through the link that you sent.