Visitor
•
5 Messages
Cannot access account
I am a new xfinity internet customer and cannot access my account. I am a logged in but every time I try to reach the homepage or access my account settings it says there has been a “communication error” or that the page didn’t load correctly.
CCMorgan
Gold Problem Solver
•
3.3K Messages
3 years ago
Hi there. Welcome on board! We're glad to have you.
It's frustrating to hear about the error you're receiving when logging in online. If you follow the prompts listed here: https://idm.xfinity.com/myaccount/lookup?execution=e1s1, does it come up with the same username you are already logged in with?
1
0
CCMorgan
Gold Problem Solver
•
3.3K Messages
3 years ago
I see. When/where/how you orignially signed up for a plan, was it over the phone?
11
0