haojunzhang's profile

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Wed, May 6, 2020 4:00 PM

Cannot access account info to change billing/manage subscription

When I log into my account, it is either an error page or saying I am a secondary user and cannot manage the account. I need to change credit card info for billing amongst other things. Please help.

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26.1K Messages

1 y ago


@haojunzhang wrote:

When I log into my account, it is either an error page or saying I am a secondary user and cannot manage the account. I need to change credit card info for billing amongst other things. Please help.


To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

 

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