vchau24's profile

New Poster

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3 Messages

Mon, Dec 14, 2020 1:00 PM

Cannot access account details

I am able to sign into the Comcast/Xfinity site but I am unable to access my account information.  The system returns an error message "Sorry, This isn't working right now.  Please reload the page and try again."  I think this will require an Xfinity account representative to help resolve this issue.

Responses

Accepted Solution

Official Employee

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839 Messages

6 m ago

Hi @vchau24  and @bounseng give it a try now. There's a backend database configuration mismatch that I've manually set to fix. It should've been set automatically so I'm checking with the team on what caused it. Thanks for your patience!

Official Employee

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839 Messages

6 m ago

hi @vchau24  we'll look into this for you

Regular Visitor

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7 Messages

6 m ago

I am having the same issues "Sorry, This Isn’t Working Right Now Please reload the page and try again." IDK what is going on here. I am trying to login to see my billing and was unable to do so. This messages appear on my phone, my mac and my pc as well as with my different brownsers, nones are working right now.

Official Employee

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839 Messages

6 m ago

Thanks, I'm passing it to our dev team, they are investigating

New Poster

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3 Messages

6 m ago

Any updates that you can provide from your development team?  It appears that this is happening to a lot of customers from reading the other posts in the forum.

Regular Visitor

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7 Messages

6 m ago

It has been over weeks now that I still cannot access to my bill. There's no update from the customer service regarding this issue. This issue shouldn't take this long to resolve it but it seems like they're just don't care and will charge you with a late fee.

 

Thanks for nothing

New Poster

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3 Messages

5 m ago

Thank you for resolving this issue.

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