Cannot access account after sign-up

@user_bghp0h Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it is to not be able to access your account online. It's important to me that we help you resolve this. When you originally signed up for services did you create a Xfinity username and password? If not, you would need to click here to get a username and password set up. 

Thanks for the assistance. It's more so frustrating that I've signed up for the service, purchased my own modem, and received the startup kit just to not be able to activate anything. I have an account created and am able to sign in but am immediate signed back out. I am signed into these forums with the exact same account. I've tried that link several times now and my information isn't even accepted.

I am able to sign in on mobile but it says I am not an xfinity customer.

@user_bghp0h I definitely want to make sure you're able to manage your Xfinity service online. I appreciate all the steps you've taken to try to get access to the account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Done, appreciate the assistance.