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4 Messages
Cancelled and unlinked account still appearing in app
I canceled an account and it still appears in the app. I found an answer on this form about linking and unlinking accounts and I went to that page and the account is already unlinked but it still appears. The app still asks me if I want to choose it as the account I want to log into. If it's canceled and unlinked why is it still appearing and how do I get rid of it?



XfinityRaul
Official Employee
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2.4K Messages
2 days ago
@user_n36u33 It can take some time for the system to update after cancelling the account for it to be removed from your profile. How long ago did you cancel your account?
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