Cancellation

Hello,

I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process.

I do not want a callback, retention offers, or a change of plan.

Please have an official Xfinity representative invite me to private messaging so that I can complete the cancellation entirely in writing.

I request written confirmation of the effective cancellation date and final charges.

Thank you

Responses

Oldest First

Selected Oldest First

XfinityMarcus

Official Employee

•

2.5K Messages

3 hours ago

user_2jey5a thank you for using the Xfinity Community Forums page to reach out. I understand that you would like to make a change to your account services. We can assist you with this. Are you anticipating a move to a new location by chance?

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_2jey5a

Cancellation

XfinityMarcus

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