Visitor

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3 Messages

Thursday, August 14th, 2025

cancellation that i didnt request

i got a cancellation email when I never requested for cancellation.

I was planning to move my address on aug 19th and request for move in wifi services but i didnt even request this yet and I never requested cancellation

Oldest First
Selected Oldest First

Official Employee

 • 

2.5K Messages

1 day ago

 

user_k1rymc I'm sincerely sorry to hear about the unexpected cancellation. We can help investigate what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Visitor

 • 

3 Messages

I sent you the direct message

Visitor

 • 

3 Messages

I got another cancellation email for september 14th that I never requested..

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