Visitor
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1 Message
Cancellation confirmation
I never received confirmation with my cancellation. I called a team member who told me I would receive this. I still have a pending bill and have not used Xfinity at all for the last month and am confused on if it’s cancelled or not. I do not want to continue being charged for something that I was told was canceled by a team member. The chat bot thing is not helpful at all and I can’t seem to reach a real team member other than calling so if someone can let me know what’s going on that would be great
XfinityChelseaB
Official Employee
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2.7K Messages
11 hours ago
Hello @Aaronangelo, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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