Cancellation and Autopay

Hello,

I am cancelling my xfinity internet and wanted clarification on my final bill. I cancelled at the store today (August 12th) and autopay for the next month is set to automatically pay on the 13th of every month. Since I cancelled before the autopay, will I still be charged for the next billing cycle (even though I cancelled before the cycle ends on August 18th)? I just want confirmation that I won’t be paying for services from xfinity since I already returned the router.

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XfinityDilary

Official Employee

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2.5K Messages

4 days ago

user_8sc7l1 Thanks for posting on our Community Forums for assistance with your final bill concerns. We'd be happy to check the status of the account and answer these questions for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_8sc7l1

Cancellation and Autopay

XfinityDilary

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