Visitor

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1 Message

Tuesday, August 12th, 2025 10:20 PM

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Cancellation and Autopay

Hello, 

I am cancelling my xfinity internet and wanted clarification on my final bill. I cancelled at the store today (August 12th) and autopay for the next month is set to automatically pay on the 13th of every month. Since I cancelled before the autopay, will I still be charged for the next billing cycle (even though I cancelled before the cycle ends on August 18th)? I just want confirmation that I won’t be paying for services from xfinity since I already returned the router. 

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Official Employee

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3.1K Messages

7 months ago

 

user_8sc7l1 Thanks for posting on our Community Forums for assistance with your final bill concerns. We'd be happy to check the status of the account and answer these questions for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Visitor

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1 Message

How can I cancel my autopay and monthly service

Official Employee

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2.2K Messages

 

user_revbsp Here is a great link https://www.xfinity.com/support/articles/setting-up-auto-payments that will show you how to cancel autopay. 

 

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