Hello @user_yd812w Thank you for reaching out through the Xfinity Community Forums. I'm sorry to hear you're having trouble finding an option to cancel your services, and I can certainly understand how frustrating that can be.
I'd be happy to help take a closer look and review the options available for your account. When you have a moment, please send us a Direct Message with your full name and service address.
Once I have that information, I'll review the account with you and help make sure you're pointed in the right direction. We appreciate you taking the time to reach out and look forward to assisting you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2.9K Messages
10 hours ago
Hello @user_yd812w Thank you for reaching out through the Xfinity Community Forums. I'm sorry to hear you're having trouble finding an option to cancel your services, and I can certainly understand how frustrating that can be.
I'd be happy to help take a closer look and review the options available for your account. When you have a moment, please send us a Direct Message with your full name and service address.
Once I have that information, I'll review the account with you and help make sure you're pointed in the right direction. We appreciate you taking the time to reach out and look forward to assisting you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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