Hello @user_yd812w Thank you for reaching out through the Xfinity Community Forums. I'm sorry to hear you're having trouble finding an option to cancel your services, and I can certainly understand how frustrating that can be.
I'd be happy to help take a closer look and review the options available for your account. When you have a moment, please send us a Direct Message with your full name and service address.
Once I have that information, I'll review the account with you and help make sure you're pointed in the right direction. We appreciate you taking the time to reach out and look forward to assisting you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Thank you but that is a lot of work to select cancel option. The only response I get is in Public forum and not DM so for future customers that need to speak to someone call 1-800-COMCAST and a live agent will actually answer. They will keep you on line offering discounts and upgrades but stand firm
user_yd812w I completely understand where you're coming from, and I respect your decision. While we'd hate to see you go, I'm not here to pressure you, change your mind, or sell you anything. I can help with the account closure right here through social media. All I need is a Direct Message with your full name and service address. Once I authenticate the account, I can take care of the requested changes for you.
The process is usually pretty quick, and I'm happy to help make it as easy as possible.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChristy
Official Employee
•
2.9K Messages
10 hours ago
Hello @user_yd812w Thank you for reaching out through the Xfinity Community Forums. I'm sorry to hear you're having trouble finding an option to cancel your services, and I can certainly understand how frustrating that can be.
I'd be happy to help take a closer look and review the options available for your account. When you have a moment, please send us a Direct Message with your full name and service address.
Once I have that information, I'll review the account with you and help make sure you're pointed in the right direction. We appreciate you taking the time to reach out and look forward to assisting you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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