Visitor

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1 Message

Tuesday, September 23rd, 2025

Cancel

It is impossible to cancel without a callback or going to the store, which are not something I have time to do. Help, please

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Official Employee

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2.3K Messages

1 month ago

Thank you for reaching out to us @user_vl8zpj! We regret hearing you are wanting to disconnect services. I see you have also sent a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We can certainly assist through direct message.

Official Employee

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2.7K Messages

1 month ago

 

user_vl8zpj thank you again for the chance to help make sure you were taken care of with that disconnect request. 

 

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