U

Tuesday, July 30th, 2024 1:22 AM

Cancel TV

I am having trouble canceling TV and the streaming portion of my service.  I have talked to Live Chat numerous times and they are not helpful.

Official Employee

 • 

2.3K Messages

5 months ago

Good evening, user_fjugcj! You are at the right place for assistance with making changes to your service. We understand that needs change over time and your package should be the best fit for your household needs.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here