@user_uwncx0 Thanks for stopping in for help with removing the TV option from your account. Our condolences on the passing of the account owner. We do try to make any changes needed as easy as possible during this already stressful time. With that, are you currently listed as an account manager or Primary user for the account? If not, there may be some additional steps needed before we can assist you with that change.
I was supposed to be added as primary when we initiated program change due to passing of first accountholder last year, i think i was only added as mgr, but unsure. All billing and payments are done by me, however the other person listed, Jerry has Alzheimers and has been relocated to care facility. I have been handling all affairs on this since matter since 2025. I SHOULD BE already as primary?
user_uwncx0 I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_uwncx0
Visitor
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4 Messages
3 days ago
Is this where I can DM, As stated elsewhere cannot phone in
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XfinityChelseaB
Official Employee
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2.3K Messages
3 days ago
@user_uwncx0 Thanks for stopping in for help with removing the TV option from your account. Our condolences on the passing of the account owner. We do try to make any changes needed as easy as possible during this already stressful time. With that, are you currently listed as an account manager or Primary user for the account?
If not, there may be some additional steps needed before we can assist you with that change.
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user_uwncx0
Visitor
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4 Messages
12 hours ago
i tried, no answer on DM
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