@user_uwncx0 Thanks for stopping in for help with removing the TV option from your account. Our condolences on the passing of the account owner. We do try to make any changes needed as easy as possible during this already stressful time. With that, are you currently listed as an account manager or Primary user for the account? If not, there may be some additional steps needed before we can assist you with that change.
user_uwncx0
Visitor
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2 Messages
1 hour ago
Is this where I can DM, As stated elsewhere cannot phone in
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XfinityChelseaB
Official Employee
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2.3K Messages
49 minutes ago
@user_uwncx0 Thanks for stopping in for help with removing the TV option from your account. Our condolences on the passing of the account owner. We do try to make any changes needed as easy as possible during this already stressful time. With that, are you currently listed as an account manager or Primary user for the account?
If not, there may be some additional steps needed before we can assist you with that change.
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