Visitor
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1 Message
Cancel TV and Voice, keep Internet
I need to cancel X1 TV and Xfinity Voice, including the international calling add-on, but keep the existing Internet service active with no interruption. The online plan-management tools are not allowing me to make this change.
Please let me know how to complete this change and what TV/voice equipment needs to be returned.
XfinityMelinda
Official Employee
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303 Messages
2 hours ago
Hello @user_e9sd50, and thank you for reaching out to us on our Community Forum! You've come to the right place for help with making changes to your services! You can review available options and make account changes online by visiting Manage Your Xfinity Services.
As for equipment, any X1 TV equipment associated with your TV service would typically need to be returned. Since Xfinity Voice service runs through your gateway, you'll likely keep that equipment if you're maintaining your Xfinity Internet service. You can find return instructions here: Return Xfinity Equipment.
If you make changes to your services, your internet connection may briefly reset while the updates are processed, but it should not result in a prolonged interruption of service.
If you're unable to complete the changes online or have any questions, please let us know. We're happy to help!
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