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user_o5bxei
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Visitor

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1 Message

11/06/2026 1:28 AM

Cancel Service

I’d like to cancel my Xfinity home internet as soon as possible. I don’t have any other Xfinity services to keep. My equipment was supplied by my apartment complex, so please confirm how it should be handled. Please invite me to a private message to verify my account and confirm the cancellation date, final bill, and any equipment-return requirements

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Updated 

6 hours ago

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XfinitySeth

Official Employee

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1.7K Messages

6 hours ago

Good evening user_o5bxei 👋 We hate to lose you as a member of the Xfinity family, but more than that we always want to help your requests go through as smoothly as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to help.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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