Cancel service

user_3wvulx We appreciate you reaching out to us over our Xfinity Community Forums. I’m glad you were able to get service started at your new address, and I’m sorry it’s been difficult to disconnect the old one. Since the new service was opened separately, it sounds like old account may still need to be canceled. We can take a look for you, and ensure the cancelation date correlates to your new account. Please send us a direct message, so we can gather your account details. 

 

 

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum