Cancel service

@user_zbpf2j

Thanks for reaching out to us, We do hate to lose you as a customer and understand the need to get the best pricing for the service that fits your household needs.

 I'll be happy to look into your billing details our promotional offers or even assist you with the cancellation of your account

 to get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message