Hi there @user_d40t3i, thanks for taking the time to reach out on our Xfinity Community Forum. Although we'd hate to see you leave, we are here to help. If you could send our team a direct message with your full name and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
1K Messages
4 hours ago
Hi there @user_d40t3i, thanks for taking the time to reach out on our Xfinity Community Forum. Although we'd hate to see you leave, we are here to help. If you could send our team a direct message with your full name and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
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