Visitor
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1 Message
Cancel Service - Line Disconnected, No Longer In Use
I spent 20 minutes on the phone arguing with customer service about cancelling my xfinity internet service only for them to not budge an inch. I do not want a new package. I do not want to add a phone line. I do not want anything further from xfinity. The line is disconnected from the home. The service is no longer in use. I need the service cancelled and the recurring billing to cease.
XfinityDilary
Official Employee
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2.5K Messages
20 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityAngie
Official Employee
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2K Messages
7 minutes ago
@user_0cql5l, Thanks so much for allowing us to assist you today. We are sorry to see you go, but we hope that if you ever need services again, you will not hesitate to reach out to us here.
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