Cancel my service

@user_6zpm3k 

Thanks for reaching out to us, we do hate to lose you as a customer but we understand your concerns.  Go ahead and send me a direct message including your first and last name and complete service address to get started.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message