Hello user_s5yakg 👋 We hate for you to not be a member of the Xfinity family, but we always want to ensure any request you have is completed as smoothly as possible, so we're happy to help. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySeth
Official Employee
•
1.6K Messages
6 hours ago
Hello user_s5yakg 👋 We hate for you to not be a member of the Xfinity family, but we always want to ensure any request you have is completed as smoothly as possible, so we're happy to help. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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