@user_02tvm8 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you would like to disconnect your service and we are sad to hear that you may be leaving our Xfinity family. Our team can assist you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityBillie
Official Employee
•
4.4K Messages
3 hours ago
@user_02tvm8 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you would like to disconnect your service and we are sad to hear that you may be leaving our Xfinity family. Our team can assist you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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