Visitor

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1 Message

Monday, July 13th, 2026 4:13 AM

Closed

Cancel move request

Hello, i need helping cancelling my request to move service as that is being postponed. I tried calling and looking for a option on website but could not fine one

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Official Employee

 • 

3.5K Messages

4 hours ago

 

Thank you for posting on our community forums, GC19815. We can help with your request. Could you please send our team a Direct Message with your name and service address? 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

Official Employee

 • 

3.5K Messages

3 hours ago

 

Thank you for allowing us to help, GC19815. We've cancelled the transfer effective immediately as requested. If there's anything else we can help with, don't hesitate to create a new public submission. Have a great rest of your night. 

 

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