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user_udya5x
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1 Message

09/19/2026 6:03 PM

Cancel internet service without a phone call

Please cancel my Xfinity home internet service effective today, September 19, 2026. I have moved and already have working internet with another provider.

I want to complete this entirely in writing, without a callback or retention offers. Please have an official employee assist me through private messaging and provide written confirmation of the cancellation date, final charges and any equipment-return requirements. Thank you.

Question

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4 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

4 hours ago

 

user_udya5x Hi there! Thanks for reaching out. I can help with disconnecting your service, review the account and go over the available options with you.

Please send us a Direct Message with your full name and service address, and we'll take a look at the account, review any final billing or equipment details, and help however we can.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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