Visitor
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1 Message
Cancel duplicate account
A couple weeks ago, I saw that I was being charged $69.35 for my 400mbps plan, so I decided to go on the xfinity website and downgrade to the 300mbps $40/month plan. I now have two accounts linked to my address and will be charged today for the $69.35 even though I only want the $40/month plan. Both accounts are under the same login, name, and address and I don’t want to be billed for both. I would like to cancel the $69.35 plan.
XfinityRay
Official Employee
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4.4K Messages
1 month ago
Hi, @tientrieu31! We can get things all fixed for you so you only have 1 account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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