cancel Diamond status

I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.

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2 hours ago

@user_41lt0u

I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.

How long have you been a Comcast customer?

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user_41lt0u

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Sorry, I was trying to reach Customer Service. Is there a page or an email for that? Thanks.

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2 hours ago

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user_41lt0u Thank you for reaching out to us here with your concerns! Your Xfinity Rewards tier is bases on how long you have been an Xfinity customer. You can find more information here https://www.xfinity.com/support/articles/xfinity-rewards-faq.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_41lt0u

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Thanks for the link, Brian -- that answered my question. Take care.

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2 hours ago

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XfinityBrianH

Official Employee

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1.9K Messages

user_41lt0u Always happy to help! Please let us know if you have any other concerns we can help with!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_41lt0u

cancel Diamond status

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