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user_dm2vcj
1st Topic

Visitor

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2 Messages

Saturday, August 1st, 2026 2:45 AM

Closed

Cancel account

I have two accounts currently registered to my address and I want to cancel one of them. I already tried calling but the person who answered did not understand what I was saying so I don't want to call again. Please let me know how to cancel one of my accounts without calling or going to a store in-person.

Thank you.

Question

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Updated 

3 hours ago

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XfinityBenny

Official Employee

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1.6K Messages

19 hours ago

@user_dm2vcj Thanks for adding a post to the community. When this happens, we need to close the new account. That will ensure the old account is the one that remains with all its history. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_dm2vcj

Visitor

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2 Messages

It has been over 30 minutes since your last reply in the direct messaging chat and my questions are not being answered. I am going to assume you cannot help me so I will contact someone else about my issue tomorrow. It would be helpful if you could at least give me the contact information of someone who can help me. I will check this discussion post tomorrow morning for that information.

18 hours ago

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XfinityOrlandoM

Official Employee

 • 

3.6K Messages

3 hours ago

@user_dm2vcj

Thanks for reaching out to us. I’m glad we were able to resolve everything with the two accounts and get you the best available price with a great discounted rate for five years on your current existing account.

 

Please feel free to reach out anytime. Thank you for being the best part of Xfinity.

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