6 Messages
Can login to xfinity.com, but cannot access billing, mobile, rewards, etc.
I recently modified my internet service from using my own modem to using a leased Xfi gateway. Since activating the new modem, I can no longer access account information such as billing, mobile or rewards. I get the message "Something unexpected happened." I have reset the modem, cleared cookies + cache, tried multiple browsers, used the app, used my wireless service, etc. I have tried to go through online chat and they were not helpful.
Accepted Solution
user_i2sp7k
6 Messages
5 days ago
Just wanted to follow up on this post in case someone else has this issue. The error message is very generic and could be caused by a number of issues. In this particular case my account got marked as a Business Account and Tier 2 support had to get involved to change it back to Residential.
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XfinityLinda
Official Employee
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1.1K Messages
7 days ago
Thank you for connecting with us here in our community, @user_i2sp7k, about the trouble accessing your billing on www.xfinity.com. Sorry to hear you are experiencing this issue. It sounds like you have done quite a bit of troubleshooting. We appreciate you sharing what you have done so far. Are you attempting to log in with the Primary or Manager Xfinity ID? If not, you would not have access to options such as billing or Xfinity Rewards.
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XfinityRichard
Official Employee
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983 Messages
5 days ago
It was a pleasure, @user_i2sp7k working with you in private and getting you taken care of. Please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be available to assist you.-Richard
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