Good evening @user_s4o4f4, and thank you for reaching out to us on our Community Forums. We’d be happy to assist with your request to cancel your cable services and repackage your account to Internet‑only. We’ll also make sure you’re enrolled in the best available internet plan to suit your needs.
To get started, please send us a Direct Message with your full name and service address?
To send a "Direct Message" ("Private") message:
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Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.5K Messages
4 hours ago
Good evening @user_s4o4f4, and thank you for reaching out to us on our Community Forums. We’d be happy to assist with your request to cancel your cable services and repackage your account to Internet‑only. We’ll also make sure you’re enrolled in the best available internet plan to suit your needs.
To get started, please send us a Direct Message with your full name and service address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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