larrys3255's profile
larrys3255
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Tue, Dec 15, 2020 1:00 PM

c hanging visa

I must reset my visa number for auto payment. I tried logging on to the router at 10.0.0.1 and it says that my username is wrong. I tried admin and also the username I log onto Xfinity, but no luck.

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6 m ago

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6 m ago

@larrys3255 wrote:

I must reset my visa number for auto payment. I tried logging on to the router at 10.0.0.1 and it says that my username is wrong. I tried admin and also the username I log onto Xfinity, but no luck.

Why are you logging in to your router?  You should be logging in to My Account.

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ComcastMichelleR

Official Employee

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374 Messages

6 m ago

Thanks for taking the time to reach out to us regarding updating your autopayment information. You can actually update this information by logging into your account online or by using the Xfinity My account app. You can find the steps here through this link, https://comca.st/2WCeeLd. 

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