U

Visitor

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2 Messages

Tue, Nov 30, 2021 2:50 PM

Closed

Business Account Login Error "Sorry Something Went Wrong"

I now get this message every time I try and log into our business account. Tried clearing Chrome history and cache as still same issue! 

Official Employee

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440 Messages

1 year ago

Good morning @user_b40195 and thank you for reaching out to our Digital Care Team on our community forums today, we are sorry to hear that you are experiencing login issues with your account and know how frustrating that can be. May I ask what type of device you are using? How long have you been experiencing this issue? Have you reset your password recently? 

Visitor

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2 Messages

1 year ago

Logging in from my Windows PC. 

business.comcast.com/myaccount

Tried all day yesterday with no success. Reset password this morning to get into this forum.

Official Employee

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440 Messages

Thank you so much for confirming that information for us @user_b40195. Are you experiencing issues with any other websites today or just the Comcast business site? May I also ask if you have tried logging in on a different device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

 • 

96.9K Messages

1 year ago

@user_b40195 

If this is a Business Class subscription you should be posting your concern in their Business Class help forums here: https://forums.businesshelp.comcast.com/ 

These are the Residential Class help forums.

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