BUG REPORT - UNABLE TO LOG IN TO XFINITY.COM USING SAFARI

Using recently updated Safari both on mobile and on desktop, I am unable to log in. Firefox and other browsers work fine.

In short, I am unable to enter password.

Steps to reproduce using Safari:

1) navigate to the login page,

2) enter username,

3) click next

4) prompted to enter username.

Responses

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Selected Oldest First

XfinityJohnG

Official Employee

•

2.2K Messages

1 month ago

Thank you for reaching out here and letting us know about that issue with Safari. Have you also tried clearing your Cache and Cookies before attempting to log in?

0

A

achrysoulakis

Visitor

•

2 Messages

1 month ago

Thank you for your reply!

Clearing the cache on Safari desktop and it resolved the issue.

Unfortunately, in mobile Safari, the only way to clear the cache is if I also clear all history and website data; a suboptimal solution.

Any other suggestions? Either way, thanks again!

1

0

XfinityJohnG

Official Employee

•

2.2K Messages

I am glad to hear that worked for the desktop issue. I am not finding any solution on my end for the Mobile problem.

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1 month ago

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Sign-In and Account Management

achrysoulakis

BUG REPORT - UNABLE TO LOG IN TO XFINITY.COM USING SAFARI

XfinityJohnG

achrysoulakis

XfinityJohnG

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