Thanks for reaching out @user_67ff4a! I can certainly see why you'd want to get access to your billing information without having to make a phone call. The Xfinity app currently requires:
• Apple devices running iOS 17.2 or later • Android devices running Android 12.0 or later
The good news is that you don't necessarily need to call to manage your account. You can sign in through a web browser and access many of the same account management features online. You can also review available plans and promotions through our Plan Builder here: https://www.xfinity.com/planbuilder
If you'd like us to take a closer look at your account and review your current bill or available options, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityAldrik
Official Employee
•
2.6K Messages
5 days ago
Thanks for reaching out @user_67ff4a! I can certainly see why you'd want to get access to your billing information without having to make a phone call. The Xfinity app currently requires:
• Apple devices running iOS 17.2 or later
• Android devices running Android 12.0 or later
The good news is that you don't necessarily need to call to manage your account. You can sign in through a web browser and access many of the same account management features online. You can also review available plans and promotions through our Plan Builder here:
https://www.xfinity.com/planbuilder
If you'd like us to take a closer look at your account and review your current bill or available options, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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