Hello @user_m0lsax, thank you for taking the time to leave a post. I completely understand how frustrating it can be to see your monthly bill increase or have your promotion change unexpectedly. It’s definitely not a great experience. Promotional offers do have set timeframes, and when they expire, the pricing can adjust to the standard rate. That said, we’d be happy to take a closer look at your account and explore available options that better fit your needs. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
1.2K Messages
16 hours ago
Hello @user_m0lsax, thank you for taking the time to leave a post. I completely understand how frustrating it can be to see your monthly bill increase or have your promotion change unexpectedly. It’s definitely not a great experience. Promotional offers do have set timeframes, and when they expire, the pricing can adjust to the standard rate. That said, we’d be happy to take a closer look at your account and explore available options that better fit your needs. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0