Visitor
•
1 Message
billing statement
I have been trying to get access to past billing statements for I have no idea how long now. Can’t view them via email or the app says I’m not a customer so can’t view my past bills? Tried support absolutely ZERO help. Tried just viewing anything on my account and I get a looping error on the site.
cache is cleared, tried muti browsers, [Edited: "Language"] even true vpn’ing. Why can’t support JUST email me a past bill? Is there anyway to just log on and view this info.
XfinityAmira
Official Employee
•
4.8K Messages
4 hours ago
Hello Weejawz! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry you have not been able to access your billing statements. My team would be more than happy to further look into and assist you with this concern.
I see you have already sent us a Direct Message, so we will work with you there. Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you.
0
0