Visitor
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1 Message
Billing missed up
This has been going on with my account for 6 months no one has been able to correct it. I moved and had my service transferred from one house to a new house. Some how I got two accounts in my name same address. They cant find my mobile account. This is so frustrating 😤. Talking to robots AI on the phone gets me no where. Ive been trying to pay my bill.
XfinityJon
Official Employee
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1.9K Messages
2 hours ago
Good afternoon user_tg17o2 I can certainly understand the frustration if you have ongoing billing concerns. You have reached the right team. I will be more than happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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