Greetings, @user_yi16wk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent bill increase. You have definitely come to the right place for assistance.
If you just received a new monthly bill that is different from your previous billing statements, it's possible you were on a promotion that recently ended, or will be ending soon. The best way to confirm this is by looking at your last billing statement, the one that was issued at the lower rate you were expecting. If you were receiving a promotional discount, it will always be detailed on page 3 of your bill, along with the end date of that promotional discount. Here is a link on how to view your bills in PDF format online: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.
The good news is, all of our billing is done in advance, so if your promotion just ended, we should be able to find you a new promotion to help offset the regular rate and bring your bill down. Regardless, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityJamesC
Official Employee
•
2.9K Messages
5 hours ago
Greetings, @user_yi16wk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent bill increase. You have definitely come to the right place for assistance.
If you just received a new monthly bill that is different from your previous billing statements, it's possible you were on a promotion that recently ended, or will be ending soon. The best way to confirm this is by looking at your last billing statement, the one that was issued at the lower rate you were expecting. If you were receiving a promotional discount, it will always be detailed on page 3 of your bill, along with the end date of that promotional discount. Here is a link on how to view your bills in PDF format online: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.
The good news is, all of our billing is done in advance, so if your promotion just ended, we should be able to find you a new promotion to help offset the regular rate and bring your bill down. Regardless, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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117.8K Messages
40 minutes ago
Concern moved here to the Billing help section.
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